Cut Support Time by Half

Guide customers seamlessly on their screens for quicker problem resolution. Experience the co-browsing magic with no installations required, and enhanced security ensured.

happy customer feeling special with great experience
Customer
customer service representative with cobrowser customer service skills
Agent
ıntegratıons

Connect Your Favorite Support System

Leverage our universal cobrowsing solution, designed for effortless integration with your existing apps to enhance customer support, hassle-free.

LiveChat

Connect with customers

Twilio Flex

Build the future of communications

Salesforce

The customer company

Amazon Connect

Customer service

LiveChat

Connect with customers

Twilio Flex

Build the future of communications

Salesforce

The customer company

Amazon Connect

Customer service

LiveChat

Connect with customers

Twilio Flex

Build the future of communications

Salesforce

The customer company

Amazon Connect

Customer service

HelpScout

A better way to talk your customers

Intercom

Making internet business personal

Front

Customer communication hub

Drift

Everything starts with a conversation

HelpScout

A better way to talk your customers

Intercom

Making internet business personal

Front

Customer communication hub

Drift

Everything starts with a conversation

HelpScout

A better way to talk your customers

Intercom

Making internet business personal

Front

Customer communication hub

Drift

Everything starts with a conversation

Freshdesk

Customer support software

Olark

Live chat software for sales and customer support

Zendesk

Beautifully simple

Genesys

Customer experience solutions

Freshdesk

Customer support software

Olark

Live chat software for sales and customer support

Zendesk

Beautifully simple

Genesys

Customer experience solutions

Freshdesk

Customer support software

Olark

Live chat software for sales and customer support

Zendesk

Beautifully simple

Genesys

Customer experience solutions

features

Enhance Every Interaction

Integrate cobrowsing into your application effortlessly just in 10 minutes to elevate customer interactions, significantly boost satisfaction and reduce resolution times.

video showing one click cobrowse session start

One-Click Session Start and Joining

  • Start and join sessions with a single click

  • No confusing verification codes or slow links

  • Seamless and user-friendly experience

Enhanced Interactive Collaboration

  • Cooperative navigation and instant interactivity

  • Audio/video chat, annotation & screen highlighting

  • Elevating to control mode with customer permission

video showing screen highlighing tools while cobrowsing
cobrowse with enhanced security protecting sensitive information

Safe & Secure

  • Automatically identifies and blurs sensitive info unlike traditional screen sharing tools

  • Ensures confidential data remains protected

  • Offers a worry-free experience for users

BENEFITS

Why Use Co-Browsing ?

For achieving unparalleled excellence in user engagement, co-browsing presents indispensable benefits, in addition to the cutting-edge features mentioned above.

Agent Satisfaction Percentage

100%

Custo optimizes support interactions by allowing agents instant screen access with a click, eliminating the need for lengthy explanations over phone or chat, speeding up resolution.

Diagnostic Support Panel

Utilize a sidebar offering detailed insights like customer actions, console logs, errors, page visits, and device information, to eliminate the need to request issue descriptions from users.

use side panel while cobrowsing for further information
Boost Conversions

2X

Complex processes or extensive forms can lead to multiple opportunities for customers to abandon their journey. With co-browsing, businesses can navigate customers past these potential drop-off stages,  boosting conversions by over 100%.

Cut Support Times

50%

Custo empowers businesses to achieve higher productivity with fewer staff. By reducing key metrics like Response Time and Resolution Time, Custo cuts support times by an average of 50%, redefining what businesses can achieve with optimized resources.

Boosting KPIs

Some Key Metrics Custo Boosts

Average Response & Resolution Times
Net Promoter Score & Conversion Rates
Customer Effort & Satisfaction Scores 
First Contact Resolution & Next Issue Avoidance
Customer Satisfaction & Loyalty
happy customer reduced customer support timehappy customer reduced customer support timehappy customer reduced customer support timehappy customer with customer satisfaction boostboost customer satisfaction and make customer love you

Resolve complex issues through co-browsing and personalized support to reduce user frustration, enhance loyalty, and improve retention.

Ways to Use
Co-Browsing

Cobrowsing spans a wide range of use cases, from customer support, product development, to remote teamwork. Complete forms, troubleshoot software issues, co-design products, handle documentation, update preferences and more, all through the best online collaboration tool.

sales representative boost conversions cobrowse sales

Boost Your Online Sales

Guide customers through the buying process in real-time, enhancing engagement, resolving queries, and facilitating the checkout process, thereby increasing sales conversions.

cobrowse to improve efficiency in product design process

Innovate in Product Design

Collaborate on product design in real-time, showcase new features to your customers and receive immediate feedback. Demonstrate how to utilize new functions and identify any issues.

cobrowse for fast onboarding

Transform Employee Onboarding

Make employee onboarding interactive and engaging, speeding up the learning curve and integration into the team.

consultancy with cobrowsing

Enhance Your Consultancy Services

Provide unparalleled advisory services by collaborating directly on documents and strategies in real-time.

cobrowse to elevate customer support experience

Elevate Your Customer Support Experience

Instantly resolve issues by navigating together, enhancing customer satisfaction with every interaction without leaving your app.

customer success with cobrowsing

Accelerate Customer Success and Onboarding

Streamline the onboarding process, ensuring customers grasp your product's value faster and more efficiently.

cobrowse to effectively colloborate

Transform Team Collaboration

Facilitate seamless collaboration across departments with real-time screen sharing, boosting project efficiency and teamwork.